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Please read all of my policies prior to ordering, as I want you to be completely satisfied with all of the purchases you make with me.
Mine is a one-man shop where I strive to be as fair and accurate as
possible. All of my items have been carefully handcrafted with my 30+ years of
woodworking experience. But as with any handmade item, it’s not going to be as
“perfect” or “exact” from piece to piece as something made by a machine or
computer. These variations in materials and finishes only lend themselves to
the beauty and uniqueness of each item.
I promise to do my best in the construction, photography, descriptions and
pricing my items. If you have any information to share or questions to ask,
please e-mail me at rusticcocoon@yahoo.com or call me at 812-320-2940.
My shop/office hours are generally 9am - 4pm, Monday through Friday. Visits are by appointment only, so please call ahead at 812-320-2940 to be sure I'll be available
Please note that I do not spam my customers. Once the sale is completed and/or
question(s) have been answered, you will not hear from me unless you have
another question or purchase.
If you have any questions or concerns, please do not hesitate to contact me!
PLEASE READ this important information regarding fitting these kits into the
openings in your dollhouse floor.
Due to the large variety of makes and models of standard dollhouse kits available
and countless number of custom built dollhouses, I cannot guarantee that these
spiral staircase kits will fit your particular dollhouse floor plans and
openings. The kits are made to fit a round/curved opening or a square/straight
opening. However, they can fit into other sizes and shapes of openings, if you
are able to alter the size and shape of the openings in the floors of your
dollhouses somewhat. Please visit the miniature info area of this site for some
examples of openings, which could work with the staircases. Just click on the
"Stair Kit Information" tab.
With a little imagination, you could come up with additional variations of
floor openings that would work for either of the landing treads.
Payment
Personal checks are
not accepted. In the past, checks have not proven to be a good experience for
me. I apologize for any inconvenience
Paying by Paypal or Google Check-out
Orders paid via Paypal or Google Check-out must be submitted in full at time of purchase. Orders
not paid for within this time will unfortunately, be canceled. These payments allow the
convenience of an automatic receipt upon payment and quick settlement of your
bill allows me to be able to ship your order to you equally as fast. NOTE:
PLEASE LEAVE ALL MESSAGES THROUGH CONVERSATION OR E-MAIL. MESSAGES LEFT IN THE
ORDER WILL NOT SHOW UP IN THE ONLINE TRANSACTIONS.
Paying by money order
My policy allows for 7 days in which a
money order must arrive for a transaction to be fulfilled. If you wish to pay
for your purchase using a Money Order, please convo/e-mail me prior to placing
your order.
The US mail system can be slow at times, so if sending a money order please
inform me of the date on it was sent. Some allowances will be made for Post
Office holidays, and busy seasons. However, money order payments not received
in full within 14 days and without any communication will cause your order to
be canceled and the item(s) to be re-listed.
Shipping
I ship by priority
mail via the United States Postal Service, which is usually very reliable.
However, I cannot be held responsible for slow mail service.
All purchases will be sent via priority mail within two – five business days
after payment is, depending upon the size of the order received. Customer
purchases include a shipping confirmation number.
I will ship to the address on your Paypal or Google Check-out account, unless otherwise specified
by you, the buyer.
All orders take at least two days to process before sending, so please account
for that time when making your purchase.
Domestic Orders:
US priority mail usually takes 2-7 business days to arrive. You will receive
tracking/confirmation # once your package is shipped.
Purchasing insurance for orders worth more than $75.00 is recommended. I am NOT
responsible for lost and uninsured packages. If you would like insurance on
your order, please contact me before purchasing and I will adjust the price to
accommodate.
International Orders:
US priority mail takes about usually 7-21 business days to arrive, however,
sometimes it can take a little longer. I am only responsible for the shipment
while it’s with-in the US borders, after it leaves the border it is no longer
my responsibility. I cannot control the delivery time and the post office does
not guarantee the delivery time. AS OF YET, THERE ARE NO TRACKING NUMBERS for
international orders. IF YOU DO NOT AGREE TO THIS, PLEASE DO NOT MAKE A
PURCHASE.
THERE IS NO INSURANCE AVAILABLE FOR INTERNATIONAL ORDERS.
Refunds and
Exchanges
Upon receiving your
shipment, please open it ASAP to inspect for any damage.
No returns will be
accepted without prior approval.
Unless defective, all sales are final. Each item that you purchase is carefully
handmade and inspected by me before being shipped to you. If for some reason
the item(s) do not meet your satisfaction, please let me know and I will do my
best to remedy the situation on a case-to-case basis.
Should you need to return an item, you must notify me WITHIN 7 days after you
receive your order and return the package within 2 weeks in original condition.
Should a circumstance arise where you are not happy with your purchase, I ask
that you please bring it to my attention before leaving feedback.
The shipping costs are nonrefundable for any reason, but upon receiving the
returned item, it will either be replaced or full cost of the item will be
refunded. The buyer is responsible for the return shipping cost.
If you alter any items you purchased from Rustic Cocoon, it will not
returnable.
When requesting the returning an item, please include the following in your
e-mail;
your ArtFire or ETSY account name
the date of purchase and the transaction number
a description of the problem
the quantity of items in question
Additional
Policies and FAQs
FREQUENTLY ASKED
QUESTIONS
1. Question: I just made the payment, when are you going to ship them out?
Answer: I ship out the orders with-in the next 2-5 business day after the
payment is received.
2. Question: My status is showing 'not shipped', when will you ship my order?
Answer: All purchases will be sent via priority mail within two – five business
days after payment is received, depending upon the size of the order. Customers
will receive a shipping confirmation number once the shipment has been made at
the post office.
3. Question: It's been 2 weeks; I still haven't received my order, what
happened?
Answer: I’m sorry to hear you haven't received your order yet. If your order is
an international shipment, it could take up to 4 weeks. Also, sometimes
shipments can get delayed due to customs check or incorrect delivery. Please
allow another week or so, then if you still haven't received your order, please
contact me so I can look into it!
4. Question: The finish on my stairs is somewhat different than I was
expecting, why is this?
Answer: As I cannot control the way finish colors turn out on your monitor, the
colors may not be exactly the same as in real life, please take this into
consideration.
5. Question: Do you make custom items?
Answer: I am willing to do custom orders. Please contact me for details.
Payment is required in advance.
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